Over the past 6 years or so, The Car Guy has become my “go-to” place for honest, dependable auto repairs. They charge a fair labor rate and are always sure to explain what they find, what the options are, what the cost will be, how long it will take, etc. Gene takes great care to treat everybody with respect and courtesy, even when I have seen a customer get upset (actually, they seemed pretty upset as soon as they came in the door). They also do a lot of custom fabrication work there.
When my wife’s car was in last week for some diagnosis and repair, Wes called me to say he did not think they would be finished by closing time, and wanted to know if that would cause a problem. In fact, it would have caused a significant problem, so he cheerfully said he would complete the repair before he went home, and leave the car out front for us to pick up. Just as simple as that; no having to bargain with him or anything. When an employee is willing to give up family/personal time on a Saturday evening just to satisfy a customer, that says a lot about how employees are treated. That then results in customers being treated well, too.
Tom D. Chandler, AZ
I used to live in AZ and just had a friend move to Chandler. They asked if I knew a mechanic and I realized I never wrote a review for my favorite mechanics!
So let me tell you the story of the lemon and the awesome mechanics.
In 2009 I had been without a car for about a year and a client of my dad’s offered me a good deal on his Hyundai accent. Well I got a good price because the car was total crap. I immediately had problems with it. Being a girl that knows nothing about cars, and always worried about getting hosed by shady mechanics that see me as an easy target, I found a place close to my work and brought my boss with me.
First of all everyone I talked to was super nice. Nobody talked down to me for being a clueless girl. They addressed me instead of my friend and when I asked what I assumed to be stupid questions they happily answered me.
Upon looking at my car we quickly realized what a mistake I made. The car was a mess. Most of my motor mounts were broken, parts were held in with baling wire and in some places duct tape, the ac compressor was crap, and instead of replacing things the owner just macguyvered his own makeshift parts with things meant for other vehicles.
The guys at the shop showed me the problems but told me most didn’t need to be immediately fixed. Just the ac compressor. Well since the bone head who owned the car before had made his own parts to make a part fit that wasn’t made for my car it looked like I had to replace multiple things. Great. But the guys said they could try and fabricate the replacement part and save me from having to do it all. I said yes!
They didn’t charge me much for labor and they didn’t have my car for long. And it worked! For a bit. Actually only a few days. But when I called they had me bring it back and fixed it for free!
If only it were that simple. I continued to have problems with my super lemon (through no fault of theirs) and they continued to help me. They were pretty much on my speed dial. Eventually I decided to cut my loses and get a different car. When I told them not to worry about it and that it was dead to me they agreed it was probably the best decision and suggested I get a Honda next since they are cheaper to repair. (and I did!) a few days later I got a call from one of the employees offering to buy my car for parts and asked how much I wanted for it. Thinking it wasn’t worth anything I threw out a low number. He said it was worth more than that and offered me more! I conferred with my dad and we agreed.
In the end they had only charged me a couple hundred dollars for all the work they did. Labor alone should have been more but they were great! And after selling my car that piece of crap didn’t really cost me anything but a little dignity and time.
I know I spoke with Gene a lot and I wish I could remember the other gentleman but they were all great! If I was still living in Arizona I would definitely go there still. I love that it is a family affair and I love being able to support a great small business!
Jolene S. Garden Grove, CA
Stopped in today for an oil change…. was pleasantly surprised at the Waiting Area….nice and dim, since there was enough window light, comfortable leather couch and a nice sized TV. A LOT different than the usual fluorescent lights, cheap chairs and 9 inch TV that most shops offer…. The two chaps I encountered….one was the owner…were both really friendly and chatty! Mom is also an employee…can see where he got his kindness and gift of gab from!
Veronica B. Saint Paul, MN
I very much appreciated that he told me he printed up a list of Suggested Fluid Flushes….THEN just simply handed it to me!! Didn’t try to sell it to me or pressure me to opt for it!! Chatted with me about the security of their shop, should I need to leave my vehicle for service. It was refreshing to encounter such kind, honest service. I will definitely be back…should the unfortunate need arise for service, Car Guy will most definitely be my first thought for the shop! Thank you, Car Guy!!